Shipping Policy

• Processing Time: Orders are processed within 2-4 business days.
• Shipping Methods: Standard, Expedited, and International shipping available.
• Shipping Rates: Calculated at checkout based on weight, size, and location.
• Tracking: Tracking details are emailed once the order is shipped.
• Shipping Issues:
  • If a package is marked as delivered but not received, please check with your carrier and neighbors.
  • We are not responsible for incorrect addresses provided at checkout.

Return Policy

We want you to love your purchase! If you’re unsatisfied, returns are accepted under these conditions:

• Return Window: 30 days from delivery.
• Condition: Items must be unused, undamaged, and in original packaging.
• Refunds: Processed within 5-7 business days after return approval.
• Non-Returnable Items:
  • Personalized or custom items.
  • Clearance or final sale products.

How to Initiate a Return

1. Email orders@nextzero.com with your order number and reason for return. Prior authorization is required.
2. Ship your return to the provided address (customer covers return shipping unless the item is defective).